BRITISHTAXIMAN
Managing a team that spans across departments, states, and international borders presents unique challenges. Among these is the crucial task of employee recognition—a nuanced aspect of project management that goes beyond mere acknowledgment.
The Challenge of Recognition in a Matrix Structure
Matrix environments complicate traditional recognition methods. Promotions are not always possible, and financial rewards such as bonuses are typically the purview of an employee’s direct manager. This seemingly leaves project managers with few options to truly commend and reward their team members effectively.
Innovative Recognition Methods
Over the past 15 years, I have developed various creative strategies to recognize the hard work of team members. Initially, this involved creating personalized items like custom coffee cups for specific projects. These cups weren’t just drinkware—they were symbols of achievement and belonging, especially coveted in high-stakes projects, known internally as “Secret Squirrel” initiatives.
Evolution of the Recognition Approach
The concept of recognition evolved significantly one evening in my garage. There, amidst old metal transmission gears and later, in my office, a collection of beer pull handles, an idea took shape. Inspired by the serendipitous combination of chocolate and peanut butter that birthed Reese’s Peanut Butter Cups, I decided to combine these elements into a unique award.
The Creation of the “Gear Award”
This brainstorm led to the creation of the “Gear Award,” designed to resemble the prestige of an Oscar. The first of these was awarded to a team member who had performed exceptionally on a sensitive infrastructure update. The award, featuring a metal gear and a beer pull handle, was a tangible representation of our appreciation for his outstanding contributions.
Lasting Impact and Personal Touch
The impact of these awards is enduring. Recently, a former employee sent a photo of his Gear Award, still displayed on his mantel eight years after it was awarded. To date, I’ve crafted 47 such awards, each uniquely designed to celebrate individual contributions.
Criteria for Recognition
The Gear Awards became so popular that questions arose about how one might earn such an accolade. My response was simple: there are no set criteria or comprehensive lists of requirements. The only prerequisite is to have worked on a project with me. I alone decide when and to whom these awards are given, ensuring each one is a personalized and meaningful acknowledgment.
Conclusion
In matrix environments, traditional recognition methods can fall short, but creativity and personalization can bridge the gap. By developing unique, memorable ways to celebrate team members, project managers can foster a stronger, more motivated workforce. This approach not only enhances team morale but also reinforces the value of each individual’s contributions to the project’s success.
